Grand Oasis Palm Hotel Cancun | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Boulevard Kukulcan Km 4.5 Zona Hotelera, Cancun, Mexico, 77500

“Nestled at the start of the Zona Hotelera, this hotel is perfectly positioned for easy access to both the airport and exciting excursions like Chichen Itza and Tulum.”view full review

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“Excellent dining experiences and attentive beach service” view full review

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in the entire hotel at USD 10 per day.

Other information

The hotel Grand Oasis Palm provides visitors with a free full breakfast.

There are no cribs provided in a room. There are no extra beds provided in a room.

Pets are not allowed.

Year renovated:2011

Number of floors:5

Number of rooms:23

Former name

Oasis Palm Beach

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Room

Max:

3 persons

305 sq. feet

Bed options:

2 Double beds

Shower

Air conditioning

room details

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Superior King Room

Max:

3 persons

305 sq. feet

Bed options:

1 King Size Bed

Lake view

Shower

Air conditioning

room details

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Grand Family King Suite

Max:

4 persons

680 sq. feet

Bed options:

1 King Size Bed

Lake view

Shower

Balcony

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Center

Cancun 4.0 mi

Airports

Isla Mujeres (ISJ) 13.2 mi

Cancun (CUN) 13.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Variety!

“During my stay, I was pleasantly surprised by the variety and quality of food available at the hotel. There were options for everyone, including a wonderful breakfast with an omelette and quesadilla station that truly delighted me. I also appreciated the themed nights at the buffet restaurant, which ensured that every meal felt special.” view full review

Kid-Friendly Fun!

“I loved how the resort catered to families. It had plenty of kid-friendly activities that kept my younger siblings entertained throughout our stay. The awesome kayak activities and the gaming room, which were managed superbly, created a lively atmosphere perfect for children. There was no shortage of ways to have fun!” view full review

Well-Maintained Rooms!

“The rooms, while basic, were impeccably clean and well-maintained. Thanks to the attentive housekeeping, we returned to a spotless room every day. It was the perfect base for our adventures, and we appreciated the comfort of our accommodations each evening after busy days exploring.” view full review

Endless Entertainment!

“The entertainment provided was fantastic! The activities organized throughout our stay kept things lively and engaging. I really appreciated how the entertainment team, particularly Angel, went the extra mile to ensure everyone was having a great time, even on days when the weather wasn't ideal.” view full review

General

Non-smoking rooms
Paid Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Baggage storage
Private beach
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Pool tables
Aerobics

Services

Laundry
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's buffet
Board games
Children's pool
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Garden area
Spa & wellness center
Sauna
Jacuzzi
Massage

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Garden furniture
Tea and coffee facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kukulcan Km 4.5 Zona Hotelera, Cancun, Mexico, 77500

Map view

street view

Boulevard Kukulcan Km 4.5 Zona Hotelera, Cancun, Mexico, 77500

City landmarks

Beach

Playa Langosta

2300 ft

Church

Parroquia de Cristo Resucitado

1.0 mi

Blvd. Kukulkan 5. 5 Playa Langosta

Float Fun Cancun

2500 ft

Beach

Playa Tortugas

2900 ft

CancunMexico

El Eden Ecological Reserve

1.1 mi

Harbor

Aquatours Cancun

1.1 mi

Monumento a los Ninos Heroes

1.1 mi

Andiani Travel Group

1.1 mi

Kukulcan Boulevard

Playa Tortuga Ferry Terminal

1.1 mi

Marina Adventure Bay

Bungee in Cancun

1.2 mi

Blvd. Kukulkan k.m. 3.5

Sail Away Cancun

1.2 mi

Beach

Playa Las Perlas

1.4 mi

Av. Bonampak

Malecon Tajamar

1.8 mi

Market

Mercado 28

3.3 mi

Kukulcan Boulevard

Club De Playa

1.6 mi

Night club

Barezzito Puerto Cancun

1.9 mi

Blvd. Kukulcan Km 9

Cancun Convention Center

2.6 mi

Cnr Avs Bonampak & Sayil Bullring SM 4A Lote 1

Plaza de Toros Cancun

2.3 mi

Night club

Coco Bongo

2.6 mi

Mall

Malecon Americas Cancun

2.3 mi

Golf Course

Puerto Cancun

2.3 mi

Events

B2B Center Cancun

2.2 mi

Night club

ANTIQUE Puerto Cancun

2.3 mi

Store

Superama Bonampak

2.4 mi

Calle Fuego #2

Amigos de Sian Ka'an

2.4 mi

Aquarium

Interactive Aquarium

2.7 mi

Av. Tulum Esquina Contoy Edificio Plaza Mayaland Local 1

CrossFit Revolver Cancun

2.5 mi

Nearby

Blvd. Kukulcan Km 4.5 Terminal Playa Linda Hotel Zone

Scenic Tower Cancun

700 ft

Blvd. Kukulcan km.5

Galeon Capitan Hook

100 ft

Blvd. Kukulcan Km. 4.5

Jardin del arte

2000 ft

Restaurants

Maki Taco

500 ft

Boulevard Kukulcan Km 4.5 Zona Hotelera

The White Box

600 ft

Hotel Grand Oasis Cancun Km. 16. 5

Sirenas Raw Bar

1400 ft

Blvd. Kukulcan Km. 4.5

Fontina

4500 ft

Boulevard Kukulkan

Reviews and Ratings

Reviews from guests about their experience.

68%

loved their spa retreat and can’t wait to return.

Family-friendly amenities

Good dining options

Poor room maintenance

Inconsistent service

6.8/10

Nice

Rooms

6.6

Location

8.0

Service

6.6

Dining

6.8

Alexander

United Kingdom, February 2025

7.0/10

The Grand Oasis Palm is a vibrant family resort that's perfect for kids, featuring a massive kids club and fun activities. The buffet dining was a bit hit-or-miss, with some great meals but also some not-so-great options. The rooms were clean and comfortable, though we faced some minor issues with the doors. While the location is great for families, the noise level could be bothersome, especially for those seeking tranquility. Overall, it was a successful vacation for us and my kids are already asking to return!

Rooms

7.0

The rooms were clean and comfortable but we did encounter some issues with the doors dragging on the floor, making them a bit tricky to open and close.

Service

8.0

Most staff members were accommodating, though some seemed to do the bare minimum. The best experience we had was in Dos Lunas, where the service was engaging and warm.

Location

7.0

The location is ideal for families, offering plenty of activities for children. However, our room faced a noisy entrance which could be disruptive at times.

Dining

6.0

Dining was a mixed bag; some meals were fantastic while others, especially at the pasta bar, fell flat. I'm glad we had some great experiences at the specialty restaurants.

Facilities

7.0

The facilities cater well to families, with a massive kids club and outdoor playground. However, the cleanliness of some areas could be improved.

Robert

United Kingdom, January 2025

8.6/10

We just returned from a week at Grand Oasis Palm, and it was an amazing experience overall! The hotel is stunning, the beach is beautiful, and the food options were plentiful and delicious. However, the pools were a bit cold and the evening entertainment could be improved. The overall value for the money was excellent, and I can't wait to go back.

Rooms

9.0

The room was spacious and clean, with a fantastic ocean view. We had no issues with anything inside, and the provided Wi-Fi was fantastic.

Service

8.0

Service was generally great, with friendly staff always eager to help. However, I did notice a lack of wait staff around the pools.

Location

10.0

The location is wonderful, right on a beautiful beach with clear, warm waters, perfect for families.

Dining

9.0

Dining was a highlight, with great variety and quality in the buffet. The specialty restaurants were particularly impressive.

Facilities

7.0

The facilities were nice, though the pools were too cold and mostly in the shade during our visit.

Danny

United Kingdom, January 2025

8.6/10

I just returned from an amazing week at the Grand Oasis Palm and would highly recommend it! The food was fantastic with plenty of variety, and we never had to wait in line for meals. The beach is absolutely beautiful, and despite a few minor issues with the pools being cold and a lack of evening entertainment, the overall experience was excellent. Family-friendliness is a huge plus, making it perfect for those with kids.

Rooms

9.0

The room was great for our family, with enough space for everyone and even a day bed for our teenager. It was clean and well-maintained.

Service

8.0

Service was generally excellent, especially from the entertainment crew who made our stay enjoyable. However, the poolside service could have been better.

Location

10.0

The location was perfect, right on the beach, making it easy for the kids to enjoy the sand and sea. The walk from the room to the beach was short and convenient.

Dining

9.0

Dining was a highlight of our stay! We enjoyed a variety of delicious meals, and the kids loved the kid-friendly options available.

Facilities

7.0

The facilities were mostly great, but the pools were quite cold and in the shade. The kids' pool was much better for them, offering fun features like slides.

Zoe

United Kingdom, December 2024

5.0/10

I had a mixed experience at the hotel. While there were standout moments with excellent staff and a lovely kids club, I also faced several challenges, including unclean rooms and disappointing food options. The location was decent for families, but it wasn’t ideal for anyone looking for more excitement. Overall, I think there are better alternatives for the price.

Rooms

5.0

The rooms were outdated and not very clean. The bathroom needed maintenance, and the flushing toilet added to the frustrations.

Service

5.0

Unfortunately, the service was lacking. While some staff members tried their best, many seemed unmotivated, leading to slow responses.

Location

6.0

The location was family-friendly with access to nice facilities, but it wasn't convenient for adults seeking nightlife or other nearby options.

Dining

5.0

Dining left much to be desired. The options were limited, and the food quality was below expectations, often lukewarm.

Facilities

5.0

The kids club was a highlight, and my son adored it, but overall the facilities felt neglected and in need of an overhaul.

Stella

United Kingdom, October 2024

5.8/10

Our time at the Grand Oasis Palm was a mixed bag. The facilities were decent, and we enjoyed some of the dining options, but the service and room quality left a lot to be desired. While the hotel had good amenities and was family-friendly, the overall experience detracted from what could have been a great vacation.

Rooms

5.0

The rooms were spacious but lacked privacy in the bathrooms and proper maintenance; there was mold on the shower tiles and a leaking faucet. The lack of included Wi-Fi was disappointing, especially since we had to pay an extra fee for it.

Service

5.0

The service overall was inconsistent; while some staff were friendly and accommodating, several interactions left us feeling unwelcome. It seemed like there was a lack of pride in customer service.

Location

7.0

The hotel's location was great for families, offering safe areas for younger children. However, it was often noisy, especially with constant activity at the entrance.

Dining

6.0

Dining offered a good variety, and we particularly enjoyed lunch at White Box, but overall the food quality was hit or miss. Some meals were excellent while others were disappointing.

Facilities

6.0

The hotel had nice amenities, including pools and a beach, but they could have been better maintained. The pools felt too cold for comfort.

Family-friendly amenities

Poor room maintenance