Grand Oasis Palm | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

75 photos

Book here and pay

10% less

than on Booking.com!

Key details

About the Hotel

Blvd. Kukulcan Km 4.5 Section C Lot 1, Hotel Zone, Cancun, Mexico, 77500

“The hotel is perfectly situated near the ferry to Isla Mujeres, making it easy for a fun day trip to the island!”view full review

Grand Oasis Palm offers a family-friendly atmosphere with all-inclusive benefits, including diverse dining options and a variety of entertainment for all ages. The Cancun hotel features spacious rooms accommodating up to five guests and emphasizes children's activities with its dedicated KiddO Zone.

Rooms & Amenities

Rooms at Grand Oasis Palm are air-conditioned and equipped with a flat-screen TV, minibar, and Wi-Fi. Options range from standard rooms to family suites that include adjoining rooms for adults and children. Many rooms offer either ocean or lagoon views.

Dining Options

Dining options include multiple restaurants serving Mexican, Italian, Japanese, and seafood cuisines. Children can enjoy meals in kid-exclusive dining environments crafted for fun and creativity. All guests benefit from an all-inclusive food and beverage experience.

Leisure Activities

Leisure activities at Grand Oasis Palm include the Pirata's Bay adventure zone and the Yucatan Jurassic River pool, designed for family fun. Nighttime entertainment features shows and a pirate ship adrift in the Caribbean Sea, catering to both adults and children.

Services & Local Area

Services at Grand Oasis Palm include a travel agency that arranges off-site excursions, child supervision at the KiddO Zone, and a concierge service. Nearby transport options include local buses for easy access to attractions such as El Eden Ecological Reserve and Playa Las Perlas.

View all

Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Partial View Room

2 persons

28 m²

2 Double beds

Shower

Air conditioning

room details

Superior

2 persons

28 m²

2 Double beds

Shower

Air conditioning

room details

Grand Family Suite

2 persons

65 m²

1 King-size bed

Shower

Balcony

room details

Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Cancun 6.4 km

Airports

Isla Mujeres (ISJ) 21.2 km

Cancun (CUN) 21.8 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Gastronomic Delights

“During my stay, I experienced an array of culinary delights at the various restaurants. The buffet at Las Palmas offered an impressive selection for breakfast, lunch, and dinner, ensuring I never went hungry. Notably, I had nice meals at La Bamba, where I was treated to exquisite fish tacos and a good seafood salad, all thanks to the attentive service.” view full review

Kid's Paradise

“As a family resort, the children's amenities greatly exceeded our expectations. My kids loved the Kid's Club, where they were welcomed with warm smiles and engaged in various activities throughout the day. It was comforting knowing they were busy and entertained while we relaxed by the pool.” view full review

Comfortable Accommodations

“I stayed in a room overlooking the beach and pool, which provided a beautiful view. The room was cleaned daily and comfortably accommodated my needs with a well-maintained mini-fridge stocked with beverages. Although there were no balconies, the large sliding window offered a way to enjoy the fresh air.” view full review

Relaxing Spa Experience

“The spa facilities added to my relaxing getaway. I took advantage of some pampering treatments that rejuvenated my body and mind. The overall atmosphere was tranquil, making it the perfect escape after a day of fun in the sun, whether at the beach or the pool.” view full review

General

Non-smoking rooms
Paid Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Private beach
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Billiard tables
Aerobics

Services

Laundry
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Children's pool
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Massage

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Garden furniture
Tea and coffee facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Blvd. Kukulcan Km 4.5 Section C Lot 1, Hotel Zone, Cancun, Mexico, 77500

Map view

Blvd. Kukulcan Km 4.5 Section C Lot 1, Hotel Zone, Cancun, Mexico, 77500

City landmarks

Beach

Playa Langosta

680 m

Church

Parroquia de Cristo Resucitado

1.7 km

Landmark

Float Fun Cancun

740 m

Beach

Playa Tortugas

870 m

Landmark

El Eden Ecological Reserve

1.8 km

Harbour

Aquatours Cancun

1.7 km

Landmark

Monumento a los Ninos Heroes

1.8 km

Landmark

Andiani Travel Group

1.8 km

Landmark

Playa Tortuga Ferry Terminal

1.9 km

Landmark

Bungee in Cancun

1.9 km

Landmark

Sail Away Cancun

1.9 km

Beach

Playa Las Perlas

2.2 km

Landmark

Malecon Tajamar

3.0 km

Market

Mercado 28

5.4 km

Landmark

Club De Playa

2.6 km

Night club

Barezzito Puerto Cancun

3.0 km

Landmark

Cancun Convention Center

4.2 km

Landmark

Plaza de Toros Cancun

3.7 km

Night club

Coco Bongo

4.3 km

Mall

Malecon Americas Cancun

3.6 km

Golf Course

Puerto Cancun

3.7 km

Event hall

B2B Center Cancun

3.6 km

Night club

ANTIQUE Puerto Cancun

3.7 km

Store

Superama Bonampak

3.9 km

Landmark

Amigos de Sian Ka'an

3.8 km

Aquarium

Interactive Aquarium

4.4 km

Landmark

CrossFit Revolver Cancun

4.0 km

Nearby

Blvd. Kukulcan Km 4.5 Terminal Playa Linda Hotel Zone

Scenic Tower Cancun

190 m

Blvd. Kukulcan km.5

Galeon Capitan Hook

30 m

Blvd. Kukulcan Km. 4.5

Jardin del arte

590 m

Restaurants

Maki Taco

140 m

Boulevard Kukulcan Km 4.5 Zona Hotelera

Sirenas Raw Bar

400 m

Blvd. Kukulcan Km. 4.5

Fontina

1.4 km

Boulevard Kukulkan

Reviews and Ratings

Reviews from guests about their experience.

Alexander

United Kingdom, February 2025

7.0/10

The Grand Oasis Palm is a vibrant family resort that's perfect for kids, featuring a massive kids club and fun activities. The buffet dining was a bit hit-or-miss, with some great meals but also some not-so-great options. The rooms were clean and comfortable, though we faced some minor issues with the doors. While the location is great for families, the noise level could be bothersome, especially for those seeking tranquility. Overall, it was a successful vacation for us and my kids are already asking to return!

Rooms

7.0

The rooms were clean and comfortable but we did encounter some issues with the doors dragging on the floor, making them a bit tricky to open and close.

Service

8.0

Most staff members were accommodating, though some seemed to do the bare minimum. The best experience we had was in Dos Lunas, where the service was engaging and warm.

Location

7.0

The location is ideal for families, offering plenty of activities for children. However, our room faced a noisy entrance which could be disruptive at times.

Dining

6.0

Dining was a mixed bag; some meals were fantastic while others, especially at the pasta bar, fell flat. I'm glad we had some great experiences at the specialty restaurants.

Facilities

7.0

The facilities cater well to families, with a massive kids club and outdoor playground. However, the cleanliness of some areas could be improved.

Robert

United Kingdom, January 2025

8.6/10

We just returned from a week at Grand Oasis Palm, and it was an amazing experience overall! The hotel is stunning, the beach is beautiful, and the food options were plentiful and delicious. However, the pools were a bit cold and the evening entertainment could be improved. The overall value for the money was excellent, and I can't wait to go back.

Rooms

9.0

The room was spacious and clean, with a fantastic ocean view. We had no issues with anything inside, and the provided Wi-Fi was fantastic.

Service

8.0

Service was generally great, with friendly staff always eager to help. However, I did notice a lack of wait staff around the pools.

Location

10.0

The location is wonderful, right on a beautiful beach with clear, warm waters, perfect for families.

Dining

9.0

Dining was a highlight, with great variety and quality in the buffet. The specialty restaurants were particularly impressive.

Facilities

7.0

The facilities were nice, though the pools were too cold and mostly in the shade during our visit.

Danny

United Kingdom, January 2025

8.6/10

I just returned from an amazing week at the Grand Oasis Palm and would highly recommend it! The food was fantastic with plenty of variety, and we never had to wait in line for meals. The beach is absolutely beautiful, and despite a few minor issues with the pools being cold and a lack of evening entertainment, the overall experience was excellent. Family-friendliness is a huge plus, making it perfect for those with kids.

Rooms

9.0

The room was great for our family, with enough space for everyone and even a day bed for our teenager. It was clean and well-maintained.

Service

8.0

Service was generally excellent, especially from the entertainment crew who made our stay enjoyable. However, the poolside service could have been better.

Location

10.0

The location was perfect, right on the beach, making it easy for the kids to enjoy the sand and sea. The walk from the room to the beach was short and convenient.

Dining

9.0

Dining was a highlight of our stay! We enjoyed a variety of delicious meals, and the kids loved the kid-friendly options available.

Facilities

7.0

The facilities were mostly great, but the pools were quite cold and in the shade. The kids' pool was much better for them, offering fun features like slides.

Zoe

United Kingdom, December 2024

5.6/10

I had a mixed experience at the hotel. While there were standout moments with excellent staff and a lovely kids club, I also faced several challenges, including unclean rooms and disappointing food options. The location was decent for families, but it wasn't ideal for anyone looking for more excitement. Overall, I think there are better alternatives for the price.

Rooms

5.0

The rooms were outdated and not very clean. The bathroom needed maintenance, and the flushing toilet added to the frustrations.

Service

5.0

Unfortunately, the service was lacking. While some staff members tried their best, many seemed unmotivated, leading to slow responses.

Location

6.0

The location was family-friendly with access to nice facilities, but it wasn't convenient for adults seeking nightlife or other nearby options.

Dining

5.0

Dining left much to be desired. The options were limited, and the food quality was below expectations, often lukewarm.

Facilities

5.0

The kids club was a highlight, and my son adored it, but overall the facilities felt neglected and in need of an overhaul.

Stella

United Kingdom, October 2024

5.8/10

Our time at the Grand Oasis Palm was a mixed bag. The facilities were decent, and we enjoyed some of the dining options, but the service and room quality left a lot to be desired. While the hotel had good amenities and was family-friendly, the overall experience detracted from what could have been a great vacation.

Rooms

5.0

The rooms were spacious but lacked privacy in the bathrooms and proper maintenance; there was mold on the shower tiles and a leaking faucet. The lack of included Wi-Fi was disappointing, especially since we had to pay an extra fee for it.

Service

5.0

The service overall was inconsistent; while some staff were friendly and accommodating, several interactions left us feeling unwelcome. It seemed like there was a lack of pride in customer service.

Location

7.0

The hotel's location was great for families, offering safe areas for younger children. However, it was often noisy, especially with constant activity at the entrance.

Dining

6.0

Dining offered a good variety, and we particularly enjoyed lunch at White Box, but overall the food quality was hit or miss. Some meals were excellent while others were disappointing.

Facilities

6.0

The hotel had nice amenities, including pools and a beach, but they could have been better maintained. The pools felt too cold for comfort.

Family-friendly amenities

Poor room maintenance